Customer Service Conversation Skills
The “Feel Good” Factor: Customer Service Skills That Make a Big Difference By Debra Fine People part with their money for two reasons. One, you can solve a problem for them. Two, because you make them feel good in the process. Look at it this way. It’s hard to quickly evaluate the expertise of a new dentist. But you immediately know which one makes you feel more comfortable. You can take lessons from a highly qualified ski instructor. But if his silence makes you feel awkward while riding the chair lift together, you’ll switch instructors. When Super K-Mart and Target carry the same items at about the same prices and they’re located close together, where do you buy? You choose the store where the returns are simpler, the people are friendlier, and the appearance is cleaner where you are made to feel more welcome. The “feel good” factor underlies every aspect of life. Even in the area of parent-teacher conferences, if your child’s teacher delivers negative feedbac...
Comments
Post a Comment